Customer service guru and motivational speaker tells tales on Retail..!

Friday, June 11, 2004

Mira meets Vernon


Hello all,

Your studio day is WEDS 16TH JUNE when we'll record the Vernon Kay Quiz Show which is officially called 'Headjam' (formally known as Popcorn!).

We need you to be at the studio for 4pm until 10pm at the latest - we will organise cars to pick you up and take you home. I'll pass your details on to Natalie our Production Secretary, who will be in contact shortly.

Dress code is smart and please avoid wearing blue or stripey clothing and anything with any logos on it! Bring a couple of tops / shirts so that you've got a few options and our wardrobe lady will select what looks best with the set...

You are welcome to bring a friend who can keep you company in the green room and any others you might like to be in the audience - please let Natalie know how many and their names.

It will be really good fun and we're looking forward to seeing you. Any problems call G****

Drop me an e-mail so I know you've received all the info.

Look forward to seeing you all on Wednesday.

Warm regards,
Gemma

If any of you wanna come and watch in the audience let me know and I'll hook you up with tickets :)
I am the Big Brother Don!

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"Muppet says Manga's right.....

Wednesday, June 09, 2004

It has been reported that an employee for Ansett Australia (Airlines), who happened to have the last name of Gay, got on a plane recently using the company's 'Free Flight' offer for staff. However, when Mr Gay tried to take his seat he found it being occupied by a fare paying passenger.

So, not to make a fuss, he simply chose another seat. Unknown to Mr Gay, another Ansett flight at the airport experienced technical problems. The passengers of this flight were being re-routed to various other airplanes. A few were put on Mr Gay’s flight and anyone who was holding a 'free' ticket was being 'bumped'. Ansett officials, armed with a list of these freebie ticket holders boarded the plane, as is the practice, to remove them in favour of fare paying passengers.

Of course, our Mr Gay was not sitting in his assigned seat as you may remember. So when the Ticket Agent approached the seat where Mr Gay was supposed to be sitting, she asked a startled customer "Are you gay?" The man, shyly nodded that he was, at which point she demanded: "Then you have to get off the plane."

Mr Gay, overhearing what the Agent had said tried to clear up the situation: "You've got the wrong man. I’m Gay!” This caused an angry third passenger to yell "Hell I’m gay tool They can't kick us all off”" Confusion reined as more and more passengers began yelling that Ansett had no right to remove gays from their flights.
It reported that Ansett have refused to comment on the incident

Monday, June 07, 2004

Does anyone know the difference between YSL Touche Eclat shades 1 & 3? Why is 3 more expensive sometimes?

***EXCITING NEWS OF THE WEEK*** I met Stefan Soulwax in Lush of all places this Saturday. I was dressed in a bin liner with trainers wrapped in bin liner, had grungy grey and green face paint on and hair slicked back with wet look gel as I was being an Oil Slick for World Environment Day. Stefan was still charming and funny and very, very cool. I told him we had wanted him to play the Lush Christmas Party and he was like "You should have emailed us direct!!!" Doh, so much for agents. Happy Manga in Nice Celeb Land

Also, have booked our holiday. £10.25 a night for a 5 star campsite near my friend Sam and near the sea, life is sweet.

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Mira Manga
This is a blog all about my experiences in Retail. As a retail support manager for a UK retail company I despair of the lack of customer service that is endemic everywhere I seem to shop, and I have plenty of opinions on this subject too!
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