People Who Work In Record Stores Think That They Are Better Than You

Is it wrong that I get so upset at silly thoughtless customer service complaints? Do I expect too much?

On queueing to pay at a record store I was picking up some additional purchases and looked up to hear a girl at the cash register bellow "WHO'S NEXT PLEASE?". The tone of her summons could only be described as aggressive and annoyed as if by wanting to spend cash with them I'd ruined her life....

On moving over to her till I did comment to the her that it seemed a funny, over the top way to address customers, but she didn't apologise and went on with putting my items through the till.

I was offended at the rudeness shown when I was spending a fair wedge with them - and I wondered what (if any) customer service training the staff had been given. They all looked fairly young. The thing is though - it is exactly this type of boorish service that helps give Retail Staff a bad name. Also, I'm afraid to say that it propagates the myth "Record Store Staff think that they are Better Than You."

How will this staff member cope at Christmas when the tills are three times as busy if she was this rattled on a Thursday afternoon and it was a queue of not more than 5 or 6 people?

Perhaps in times gone by, it behoved record emporiums to hire music specialists as they could advise on the music as consumers didn't have the wonderful resource of the Internet & needed someone standing by in store assisting with info. This is in the past however - the world looks very different now.

Surely in 2009 with all your competition closing down and the Internet aggressively eating at your market share it's time to start looking after customers and engaging their loyalty and appreciating them?

I was very disappointed that I made the decision to shop in store when I could have shopped on t'internet but instead opted to receive grudging and disrespectful treatment. Sales assistants have the power to make our days brighter or grimmer, and my little shopping trip bummed me right out!