Customer service guru and motivational speaker tells tales on Retail..!

Tuesday, October 20, 2009

Pow Wows so Now..!

I had a big meeting today - for managers who are new to the company and are doing their first Christmas with us!

It was really exciting to see so many enthusiastic faces eager to glean all the information to help them have a successful Christmas.

I tried to encourage a chatty vibe to the meeting and threw lots out for comment and discussion. We had presenters who did groupwork so people were working together in groups and then we finished the day with a pow wow style meeting.

All of us sat in a big circle, sharing what we were excited about and then any worries or anxieties over the upcoming season. Everyone jumped in with solutions or chimed in echoing peoples fears and anticipations. It made us all realise how we're all in the same boat and we can support and help each other to get through the rocky rides.

I look forward to the next new manager's meeting...!

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Mira Manga
This is a blog all about my experiences in Retail. As a retail support manager for a UK retail company I despair of the lack of customer service that is endemic everywhere I seem to shop, and I have plenty of opinions on this subject too!
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