Customer service guru and motivational speaker tells tales on Retail..!

Tuesday, October 20, 2009

Pow Wows so Now..!

I had a big meeting today - for managers who are new to the company and are doing their first Christmas with us!

It was really exciting to see so many enthusiastic faces eager to glean all the information to help them have a successful Christmas.

I tried to encourage a chatty vibe to the meeting and threw lots out for comment and discussion. We had presenters who did groupwork so people were working together in groups and then we finished the day with a pow wow style meeting.

All of us sat in a big circle, sharing what we were excited about and then any worries or anxieties over the upcoming season. Everyone jumped in with solutions or chimed in echoing peoples fears and anticipations. It made us all realise how we're all in the same boat and we can support and help each other to get through the rocky rides.

I look forward to the next new manager's meeting...!

Sunday, October 18, 2009

Absolute Focus

What do we all think?

If you have an aim or desire in life, like, say you want to be a musician for example, and you put all your efforts into this main aim - let me give you some examples..

* You practice your music for hours every day
* You meet as many like minded musicians and music people for jams and networking as possible
* You read music publications and buy tonnes of music
* You answer ads for session musicians and audition for bands/band members

Does that make you MORE likely to succeed in this industry. Or if you think it's luck that gets you a record deal - does all this preparation = longevity of success in the long term?

Perhaps music is too amorphous a concept to be discussing under this premise, after all, we know that coincidence, luck and trends play their part in the bewildering array of successful musical careers, also you can focus on music and do all the hard work, but you need raw talent, so scratch music as an example.

So...you want to be a doctor, you apply all the practising, learning, networking, you apply yourself through medical school - does this make you MORE likely to succeed?

 Will you achieve a higher degree if you have no outside distractions like heavy drinking student nights or you have no relationships and you just hit the books the whole way through, or will you have a WORSE degree if you had been a good time guy or gal?

I guess I am wondering about all this stuff and thinking also about the sacrifices involved. If you don't know what you want yet - how can you focus?!


* What is the potential for success if you are ABSOLUTELY FOCUSSED?
* You need to KNOW WHAT YOU WANT before you can Absolutely Focus on achieving it, so this is a massive handicapped for The Great Undecided out there...

Is the greatest reward for Absolute Focus deciding what you want in your life and watching it unfold as you have decided?

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Mira Manga
This is a blog all about my experiences in Retail. As a retail support manager for a UK retail company I despair of the lack of customer service that is endemic everywhere I seem to shop, and I have plenty of opinions on this subject too!
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